Kevin helped me with two of my computers. The first time was with a laptop that was so slow I thought I would need to get a new one. Kevin offered to take a look at it, and the laptop I got back was nothing like the one I gave to him. He said I had a lot of memory hogging applications on the laptop. He loaded some replacement apps, that worked SO much better. I was able to continue using that laptop for a couple more years, until it was obsolete. The second was a laptop I bought for my mom. That laptop was REALLY slow. It was painful to use. Drove you nuts. Kevin worked his wonders on that laptop as well. That laptop is still going strong, and Kevin optimized it at least 10 years ago.